Senior Delivery Manager – International Rollouts

Role Overview

We are seeking an experienced Senior Delivery Manager to lead the global deployment of a loyalty solution across several international markets. This role focuses on orchestrating the delivery of a complex technical program, coordinating multiple product teams, integration streams, central stakeholders, and local country teams.

The successful candidate will bring strong organizational skills, technical awareness, and a proactive mindset to drive alignment across diverse groups. You will be accountable for managing timelines, dependencies, and risks, ensuring each market implementation is delivered smoothly, on schedule, and to a high-quality standard.

This position suits a delivery professional with a solid background in IT project management, strong communication and stakeholder engagement capabilities, and experience operating in dynamic environments with several parallel initiatives running at once.

Key Responsibilities

• Lead and coordinate the execution of an international rollout involving multiple countries and teams.

• Create, manage, and track comprehensive project plans, defining milestones, timelines, and deliverables.

• Anticipate and manage dependencies, risks, and potential blockers, driving mitigation actions proactively.

• Partner closely with cross-functional stakeholders, including product squads, integration teams, and country representatives, to ensure consistent alignment.

• Act as a central liaison between local markets and delivery teams, ensuring clear communication and expectation management.

• Prepare and maintain structured documentation, reports, and regular status updates for stakeholders.

• Support recurring country and steering meetings by preparing relevant materials and documentation.

• Ensure effective use of delivery and project management tools (e.g., Jira, Confluence, program management platforms) to maintain transparency.

• Continuously refine delivery processes, workflows, and methodologies to improve efficiency and outcomes.

• Drive delivery execution with strong ownership, adaptability, and disciplined time management.

Required Experience & Skills

• 5+ years of experience in IT project or delivery management, ideally within international or multi-market contexts.

• Demonstrated success delivering large-scale technical programs or country-level implementations.

• Solid understanding of IT systems, software development lifecycles, and technical interdependencies.

• Strong communication skills, with the ability to explain complex topics clearly and concisely.

• Proven ability to manage stakeholders and coordinate across multiple teams and geographies.

• Highly organized, detail-oriented, and comfortable handling multiple concurrent workstreams.

• Experience with project and program management tools such as Jira and similar platforms.

• Strong sense of accountability, ownership, and ability to perform under tight deadlines.

• Excellent written and spoken Spanish and English; additional languages are a plus.